Shipping & Returns
Postage
Our shipping rates are as follows: $10 flat-rate delivery Australia-wide with Australia Post or FREE pick-up in store.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at sales@gumnutgifts.com.au
If you are a customer not living in Australia, we can deliver your products to you. Contact us via email with the full delivery address details and we can arrange a shipping quote for you.
Pick-up in store
Gumnut Gifts & Homewares allows you to make a purchase online and then pick up your item/s from our store. This service is free. If you make your purchase before 3pm your item will be available for collection from 10am on the next business day.
To use this service, please ensure that you select ‘Pick-up in store’ when checking out on the website.
Once you have placed your order, you will receive a confirmation email that includes details of your order. You will be required to collect the goods from our store at 46-48 Marshall Street, Cobar NSW 2835.
When collecting your order please make sure that you bring the following:
- Valid photo ID
- Your order number or the confirmation email
If you have nominated another person to collect your order on your behalf you will need to specify this in the comments section at the checkout. No orders will be released without your full consent.
Pick-up in store orders will be kept for 30 days from the date of purchase. After 30 days your order will be cancelled and we will contact you to arrange a refund.
Out of Stocks
We update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
Refund and Returns
Your satisfaction is our first priority at Gumnut Gifts & Homewares. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please email to: sales@gumnutgifts.com.au
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.